Terms and Conditions

RETURNS POLICY

No goods return will be accepted during the lock-down period.

No technical assistance will be provided physically during lock down period.

For refunds please email info@slym.mv or contact our Contact number 3317894 and provide description of the items you would like to return, invoice or bill number and the reason for return in your email.

PRIVACY POLICY

We know how important it is for you to understand how we use your personal data. This Privacy policy sets out how and why we collect, store, process and use your personal data. This policy is subject to change without notice and changes will be published here. When you request or obtain services on our website, we need certain personal information (name, email, contact number, address etc.) to fulfill your request, if you choose to register, subscribe our newsletter, request a quote; purchase an item, request customer services, delivery or send feedback and when you access our website as our website uses cookies.

We use this information to fulfill your request and inquiries; resolve errors and troubleshoot; enhance your shopping experience, update you on our product, services and offers; security and legal reasons.

We assure strict security measures are in place to protect your personal information from loss, or unauthorized use or disclosure, copying, or modification. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. For payment processing, we use the Maldives Payment Gateway of Bank of Maldives Plc, to which you will be re-directed from our Website once you are ready to make the payment and we will not be able to see, capture or store your card details and any other information you may enter at the Maldives Payment Gateway.

TERMS AND CONDITIONS

REGISTERED ADDRESS:

SLYM FITTING

Silver Line, Fareedhee Magu

Male’, 20224

Republic of Maldives

Tel: +960 3317894 , Email: info@slym.mv

Viber, WhatsApp, Telegram : 7317894

 

Our product pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency.

Our services are targeted to customers residing in Maldives. We DO NOT ship products to other countries.

Pricing Disclaimer

Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

In case order is placed for an item with incorrect price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish so.

All prices on this web site are subject to change without notice.

Price on our website and that of retail outlets may vary.

SECURITY PRECAUTIONS

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, will be accessed via a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

CREDIT / DEBIT CARD INFORMATION

Your credit / Debit card payments are processed by BML Secure Payment Gateway. We do not collect or store any information regarding your credit / Debit card.

USER ACCOUNT

You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.

It is recommended that customer retains a copy of transaction details for records.

SHIPPING POLICY

This policy sets out details of the delivery service we provide for your online purchases. If you require assistance or have any questions, please contact us on our Delivery Hotline Viber 7317894

WHERE WE DELIVER

We provide free delivery service to all addresses within Male’ and Hulhumale’ City.

In addition, we do delivery of goods up to Jetty/boat. Please note that we do not engage in loading goods to boat.

In cases where the goods are requested to be delivered to a vessel, details should be filled in ‘Delivery address’ fields provided at check out.

HOW AND WHEN WE DELIVER

Deliveries are carried out within 48 hours of purchase.

All deliveries are carried out between 11.00am to 04.00pm Saturday to Thursday.

Orders received on a Friday or public holiday; delivery will be processed on the following business day.

Delivery timings are subject to change depending on the items and the working hours. In such cases, recipient would be notified.

During this period, packages will be delivered to ground floor.

Our staff will not enter any building under any circumstances.

We will not be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

All deliveries will be made in accordance to the safety & precautional measures advised by HPA.

ACCEPTANCE OF DELIVERY

No delivery notes will require signatures and should be acknowledged via sms, Viber, WhatsApp or Email.

Before goods are dispatched, delivery personal shall contact the specified recipient via a phone call to re-confirm the address and availability of the recipient at the delivery address.

We shall not be responsible for the damage or loss of any product once delivery has been confirmed either by the original recipient or by a third-party recipient (nominee by the original recipient).